Delivery that matters
The State of the State 2026
The State of the State provides an annual view of the public sector from the people who use it and the people who run it.
For more than a decade, this annual report has brought together a survey of the UK public alongside interviews with government and public service leaders.
The State of the State 2026 concludes that now is the time for government improve the citizen experience of the state – and build confidence in its ability to drive change.
The State of the State in the words of the people who run it.
Our interviews with public sector leaders described a system that is too often weighted against its own talent – and many shared views of how it could better serve the public.
The public's view of the public sector.
This year’s State of the State finds the public more worried about the cost of living, less satisfied with public services and in need of greater confidence in government’s ability to deliver.
The impact of digital and potential of Artificial Intelligence in public services
Getting it done matters more to the public than doing it online
Authors
Rachel Charlton
We strive to bring a co-ordinated, cross-disciplined response to every client across the public sector, from the centre of government to the frontline of public services. Rachel has more than 20 years’ experience of supporting clients with technology-enabled transformation, and a track record of delivering complex, large-scale change programmes. She is passionate about what brilliant people, data-driven insights and AI can do for government, public services and the citizens they serve.
Ed Roddis
Before joining Deloitte, he worked in communications, public affairs and research roles in various parts of the third and public sectors spanning local government, education and public financial management.
Keen to learn more about what this means for your sector? Get in touch with our team UKDeloitteStateof@deloitte.co.uk
