Advancing advice with GenAI
Boosting productivity to help more New Zealanders achieve financial freedom
New Zealand Home Loans (NZHL) is a purpose-driven network of home loan and insurance advisers helping more than 50,000 New Zealanders work toward financial freedom. When it came time to reimagine its annual client review process - a critical moment where advisers assess each customer’s financial position - NZHL saw an opportunity for technology to make a tangible difference.
For many years, NZHL advisers faced a slow and highly manual client review process. Gathering data, making sense of the information, and preparing personalised annual reports required significant time and effort, reducing how many clients advisers could support and limiting their ability to focus on meaningful conversations with customers.
NZHL wanted to change that. By improving efficiency, advisers could spend less time on administration and more time doing what matters most, helping clients stay on track with their long term financial goals.
To accelerate this transformation, NZHL partnered with Deloitte New Zealand and Snowflake to build a secure, modern data foundation on Snowflake’s AI Data Cloud. This secure online environment brings NZHL’s data together in one place and makes it easier to use. AI Data Cloud became the platform for developing a generative AI solution capable of analysing data, automating report creation, and producing adviser ready insights in minutes instead of hours.
Deloitte’s work brought together deep technology experience, data engineering capability, and industry knowledge to ensure the solution was robust, trustworthy, and designed to meet the regulatory standards of the financial sector.
Partner at Deloitte New Zealand, Kylie Bryant, noted that the success of this work highlights the broader opportunity for AI enabled advice across financial services in New Zealand.
This collaboration demonstrates the real, measurable impact AI can have when it’s built on trusted data and designed for people. NZHL’s advisers now have faster, richer insights at their fingertips, helping them support more New Zealanders on their journey to financial freedom.
Kylie Bryant, Partner - Consulting
The results have been transformative. Preparation time for NZHL’s annual client reviews has been reduced by 80%, significantly lifting adviser productivity and freeing up time for personalised client interactions.
With generative AI streamlining administrative work, advisers can now better support clients through more frequent and meaningful conversations - helping more New Zealanders stay on track to meet their financial aspirations.
With a strong data foundation in place and some early wins on the board, NZHL is continuing its AI journey. The organisation is exploring further opportunities to use automation and offer more personalised support for advisers and customers nationwide. As Deloitte and Snowflake continue to work alongside NZHL, this work demonstrates how bringing the right people and expertise together can drive meaningful progress.
