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FSConnect

Deloitte’s FSConnect is a powerful suite of assets and accelerators that spans the full spectrum of financial services

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The future of financial services

FSConnect is a comprehensive portfolio of assets and solutions, that combines Deloitte’s breadth of industry experience with a vast ecosystem of digital technologies to help Financial Services organisations stay competitive in our ever-changing environment.

FSConnect is designed to help organisations elevate the human experience, empower employees and enhance productivity. It can help to turn the opportunities of digital transformation into a sustainable business future. Bringing real-time customer insight across the Services experience, enabling real-time, personalised support and empathy at scale.

The future of financial services needs a new customer-centric digital ecosystem. FSConnect can help Financial Institutions manage growing complexity and put customers at the centre of it all.

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Ben Edwards

Partner - Consulting

With a deep understanding and passion for various technologies across a range of industries and platforms, I’m one of the most certified Salesforce consultants in the world, including being one of under 300 Certified Technical Architects globally. I can quickly understand customer requirements and work with business and IT stakeholders to conceptualise solutions. I’m process driven, with a focus on continuous improvement through operational efficiency and accuracy. My involvement in a wide range of engagements, including leading complex integration enterprise scale solutions, puts me in a strong position to lead my client’s process change and resource management needs.

Eva Sherwood Hayter

Partner - Consulting

I have worked in the technology industry for 14 years and have a broad understanding of the complexity and risk involved with enterprise technology delivery. My strength is my ability to connect people and technology to deliver business value. My experience includes IT operating model design, IT strategy development, application modernisation, SaaS implementation, Salesforce Service and Sales Cloud, project delivery and project governance. I also contribute to the wider tech industry through my role on the board of New Zealand Technology Industry Association (NZTech) and as Chair of TechWomen New Zealand.

Benefits of FSConnect

 

FSConnect showcases how Financial Services Cloud can be configured to deliver technology driven client impact across various personas in financial service.

Highlighted capabilities include:


  • Personalised financial guidance
  • Self-Services customer portals
  • Proactive chatbot engagement
  • Omni-channel engagement
  • Connected data to draw insights
  • Real-time Sentiment Analysis
  • Integration of emerging technologies
  • Digital workflow management

 

Explore FSConnect solutions and accelerators

Banking

Explore the suit of Banking assets: FSConnect for Retail Banking, Investment Banking, Private Banking/Wealth, Commercial Banking and Mortgages

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Insurance

Discover the suit of Insurance assets: FSConnect for Advisors, Underwriters, Brokers and Services Agents

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Investment Management

Explore the suit of Investment Management assets: FSConnect for Asset App and Venture Connect.

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Cross Sector

Learn About Us Cross Sector Financial Services assets: FSConnect for Complaints, Cloud Migrate and Onboarding.

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