As an avid customer advocate, I’m relentless about understanding their needs to deliver intuitive, frictionless experiences, to achieve positive and impactful customer and commercial outcomes.
I’m experienced in value proposition development and market launches, commercial performance management, strategic partnerships management and digital product ownership. And, with over 15 years working in financial services in the UK, focusing on digital transformation strategy and delivery across retail, business and wealth segments, I’m able to bring pragmatism to business challenges.
However, with all the technical and practical experience I’ve gained, it’s still all about the people, clients and the customers. And that’s my passion. To always find out more about them, understand their challenges and their needs, this enables me to deliver positive outcomes and engaging experiences for all.