Imagine a distributed contact center that can run from anywhere, with greater scalability and efficiency. No more long hold times, fractured delivery of services, or disjointed systems. Say farewell to a disgruntled workforce and dissatisfied customers. The AI-powered contact center you’ve always imagined—and it’s ready today.
The customer demand for fully functioning contact centers has never been greater. And the response thus far has been underwhelming. Long hold times. Fractured delivery of services. Screens that won’t load. Computers that freeze. Disjointed systems. The outcome is a disgruntled workforce and dissatisfied customers. Deloitte Digital knows there is a better way. We’ve spent years integrating state-of-the-art Amazon Web Services (AWS) and Salesforce solutions to bring them to clients through our network of member firms. Our service offering deploys a holistic solution that responds to urgent business needs, scales to spikes in demand, and connects agents and consumers in an omnichannel, AI-enabled, personalized, and responsive ecosystem. It also enables clients to be more agile for making changes that respond to customer feedback and provides a rich ecosystem of integrated services that reduces the need to stitch many different systems together which too often is the case today with legacy on-premise solutions.
The following are some of the benefits to be gained through reinventing your contact center with Service Cloud Voice:
Omni channel for open communications
Smarter interactions equal lower cost
Turn agents into superheroes
Focus on outcomes
Explore additional benefits of elevating your contact center today. Download the brochure to learn more.
Through our network of member firms, the Deloitte Digital ecosystem puts the human experience at the center of every interaction, so businesses can resolve customer issues accurately, quickly, and profitably. Our newest ecosystem service offering pairs the power of Salesforce customer service software and flexibility of AWS to create an unmatched human experience for employees, customers and other users.
When you are ready to reinvent your contact center, get in touch: