Helping a pharma company take a strategic approach to operations post-ERP transformation
Operate services | Application Managed Services
The challenge
A leading pharmaceutical company launched a multi-year, phased Enterprise Resource Planning transformation with significant investment. The organization wanted to keep the ERP core clean to protect agility and scalability, maintain high-quality standards, and avoid operational approaches that can create technical debt. They also sought a support model that could flex with changing demand while reducing the burden on internal teams so they could stay focused on strategic priorities.
The solution
Deloitte Consulting LLP established “flexops,” a scalable managed services model providing ongoing functional and technical support across the client’s ERP environment. The model flexes with changing demand and combines day-to-day support, enhancements, upgrades, automation, DevOps, and release governance with more predictable pricing and extended coverage. A continued focus on improvement, innovation, and AI helps enable the team to increase delivery speed and quality while supporting more work without proportionally increasing capacity.
The outcomes
Enhanced operational efficiency
- The flexops team delivered hundreds of enhancements, fixes, and upgrades, driving a 450% improvement in job performance within a single month through targeted performance initiatives.
Improved decision-making
- Three advanced software composition analysis dashboards for sales, profit and loss activity, and operating expenses improved the user experience and enabled faster, data-driven decisions.
Business value creation
- The engagement delivered a 15% year-over-year reduction in cost, while innovation initiatives generated approximately 800 hours in business value and freed more than 1,300 hours for the client's internal IT team to focus on strategic work.
Operational readiness
- Deloitte helped close skills gaps and build long-term operational readiness through ongoing talent reskilling and upskilling.
Kirti Jindal
