ServiceNow Operate services

Advance past incremental GenAI adoption and navigate uncertainty with leaders who understand that AI is more than just technology.

• Tap into Deloitte’s depth of experience across industries—and deep client knowledge—to optimize pre-configured, AI-supported workflows and automation tailored for your business.
• Gain access to curated data, engineering, and management services to help scale capabilities across the business.
• Flex to changes in your business and market environment by developing AI-fluency in-house that directly supports the key performance indicators (KPIs) you’ve established.
• Meet compliance and regulatory requirements with an AI-enabled support that continuously reviews, reports, and remediates actions that are at risk.

Optimize processes across your business and unlock operational investments with the power of the Now Platform alongside Deloitte next-generation managed services.

• Access Deloitte AscendTM and the ServiceNow platform to build tailored GenAI capabilities and seize a market advantage.
• Leverage ServiceNow Now Assist’s GenAI workflows, plug-ins, and best practices to improve efficiency by up to 50%.
• Use purpose-built large language models (LLMs)—both public and private—to support specialized teams across the business.
• Run customer service, HR, risk, finance, and IT operations more intelligently by identifying the root cause of issues to speed up resolutions with GenAI.

Monitor, manage, and govern your efforts to prove efficiency gains and elevate outcomes—opening the door for ongoing innovation.

• Gauge and benchmark your success across use cases through Deloitte’s Value Realization dashboards.
• Boost workforce productivity to spend more time on strategy, innovation, and operational improvement.
• Strategically align operational spend and help reduce overall cost to deliver against SLAs so you can continue to invest in value creation.
• Assess and help minimize the risks that can come with tech updates and upgrades through AI-generated recommendations.
• Support ongoing DevOps activities and integrations through automated aggregation, testing, and result summarization with GenAI.

This solution simplifies this intricate process. Leveraging a virtual assistant, Deloitte’s custom GenAI solutions and hyper-automation streamline data gathering and structuring, translating to:

• 20% reduction in time and effort. Teams can move faster, reduce errors, and deliver high-quality output.
• Enablement of smarter DevOps processes, can lead to improved outcomes and customer satisfaction and accelerated business growth.

With a virtual engineer by your side, Incident Co-Cognition helps enable aggregation of data from multiple sources, standardizes processes, and extends shift-left capabilities, allowing you to:

• Maximize available personnel by putting them on higher-value tasks and activities.
• Proactively identify and correlate incidents across the solution stack.
• Rapidly resolve problems with suggested root causes.
• Aggregate knowledge articles and automation for future consideration by L1 and L1.5 teams.

Deloitte AscendTM analytical insights algorithms, combined with ServiceNow Process Mining and Automation Discovery, work in concert with GenAI accelerators to:

• Deliver up to an estimated 15% efficiency gains through improved personnel utilization, process standardization, and ticket reduction.
• Help identify hyper-automation and problem resolution opportunities.

Deloitte’s experienced practitioners live and breathe the world of GenAI each day. With the industry insights and domain experience to personalize today’s technology, Deloitte and ServiceNow can help you unlock business value from your technology investments.

Enabling a single pane of glass gives you visibility into where licenses live, what technology is being used, and how it impacts your KPIs.

By working with Deloitte and ServiceNow, who are already innovating in GenAI, you can take your operations to the next level—and shape what’s next in technology.