Senior management in banks face significant structural challenges which require modernisation, targeted change, and agility to be successful. The Deloitte Credit Risk Process Transformation white paper outlines our proven transformation approach to optimise business processes and drive operational excellence amid evolving regulatory, economic, and technological landscapes.

This paper highlights how transforming credit risk processes through data standardisation, process optimisation, and automation through technology (including AI) can drive resilience, efficiency, and compliance in lending operations.

Key findings:

• Transforming credit risk processes can significantly reduce operational costs by automating repetitive tasks and improving resource allocation.
• A hybrid approach combining AI with human oversight is essential to balance efficiency with governance and ethical considerations.
• Prioritised transformation initiatives focused on quick wins and strategic improvements deliver faster value and sustainable operational excellence.