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Global Business Services

Unlocking the next frontier of growth with Global Business Services

Leading businesses are using global business services (GBS), which often encompasses both shared services and outsourcing, to create alignment among their business units, serving as a single enterprise organisation or network that can drive collaboration and efficiency to improve service delivery as well as create value for the whole organisation.

How Deloitte can help

Deloitte’s Global Business Services practice works closely with clients and senior executives to understand their strategic vision and assess how GBS might align with their business strategy to drive results. We advise our clients from initial strategy development, through the implementation and launch of Global Business Services, to refinements of the GBS model over time to help unlock the next frontier of growth.

  • For mature companies with shared services and outsourcing, we work to bring order to existing contracts, practices, and processes. We help find the next opportunity for incremental value, managing exposure to global locations and service providers, and improving internal and external controls.
  • For businesses with limited experience, who may have a single function utilising shared services or outsourcing, we help capitalise on progress made and leverage lessons learned to drive value across other areas of their global enterprise.

While the specific path and the number of steps to unlock the next frontier of growth differ for every organisation, the overarching questions companies should start with are the same: where are we today, how do we compare to leading practices and market direction, and what should we look like one year from now? Five years from now?

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