In this second part of our series on process mining we introduce our tried and tested approach for process mining at scale, laying the foundation for reaping all the benefits and achieving the full potential of process mining, as outlined in our first article.
Our process mining framework consists of a three-step process (focus, act and scale) to build core capabilities in process mining through digitally enabled operational excellence and the principles of lean. With each phase the value realised and the business benefits captured progressively increase. The focus phase begins the journey with the first attempts to mine process data, enhance process transparency and gain the first data-driven insights. The subsequent act phase extends the scope of process mining further through a proof of value diagnosing the process, identifying areas for improvement, and driving value through the execution of selected improvement initiatives. The final scale phase focuses on industrialising process mining within your organisation, the build-up of larger capabilities and an enhanced skillset, and ultimately embedding new ways of working into your company’s culture and DNA.
Below we deep-dive on each one of the three phases and explore the main activities, their associated pitfalls, and key learnings. More detailed descriptions of the three steps and the underlying frameworks will be the subject of our upcoming articles.
Outlook
In the next articles of our series, we will present more details and concepts for each one of our three process steps in order to successfully deploy process mining at scale, commencing with a deep dive on the focus phase.
Deloitte can help you every step of the way
Deloitte is leading digital transformations globally and can help you along the way, no matter what your ambition or current maturity level. Process mining is a key tool to allow you to create a digital twin of your organisation enabling you to respond quickly to your specific market needs or challenges and make data-driven and fact-based decisions.
Deloitte Centre for Process Bionics
If you are interested to learn more about how Process Mining can bring significant process transparency, organisational agility, customer centricity and cost efficiency for your organisation, then get in touch with one of our Process Mining experts.