As a former entrepreneur, Joel loves to build digital services from scratch. During his previous positions and assignments, he has guided several companies (including his own) through the entire innovation lifecycle – from understanding the needs and pains of customers through to launching new products and services on to the market. This has not only equipped Joel with a broad repository of innovation tools and methods but has also exposed him to a wide array of industries.
Recently, Joel has focused on financial services and provided support to various clients in understanding how technologies can be leveraged to improve customer experience and business success.