It’s been a challenging year and a half for consumers and retailers alike. While some Canadians have been able to weather the pandemic well, others have faced challenges. Yet Canadians’ holiday spirit is resilient, and this year’s holiday outlook finds them making plans to celebrate—and, in many cases, spend.
Deloitte’s 2021 holiday retail outlook explores consumers’ shopping behaviours, attitudes, and preferences for the upcoming holiday season. The findings are based on a survey of more than 1,000 Canadian consumers across age groups, financial situations, and geographic regions. Read on for some key insights and download the full report to explore the findings in detail.
Rising concerns over supply-chain issues and potential product shortages will persuade many Canadians—especially those who have weathered the pandemic well—to start shopping early. These same concerns may drive consumers to try new products and brands if their desired items are out of stock.
Canadians who weathered the pandemic well financially are poised to spend an average of $2,118 this holiday season. Those who have had a more challenging time financially are more likely to reduce their holiday spending to an average of $1,400, citing inflation concerns and a desire to increase their savings. Retailers that have invested in their customer data and analytics capabilities should be able to better curate offers based on individual needs.
Canadians continue to take advantage of online shopping to avoid crowded stores and mitigate their exposure to COVID-19. Many consumers intend to visit stores for transactional reasons this holiday season, such as picking up or returning items or to save on shipping costs. This will increase pressure on retailers, which are already experiencing hiring challenges.
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Download our holiday retail outlook from years past.
Fundamental shifts in holiday shopping habits of Canadians accelerate
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