Our latest article explores the immediate issues the COVID-19 pandemic poses for Canada’s Life and Health insurance industry, as well as the initial measures organizations can take to mitigate this impact. We analyze the ways the industry’s current trajectory has been disrupted and how insurance organizations have been forced to transform their foundational processes in just a matter of days.
The majority of life and health insurance organizations were in the process of modernizing and digitizing when COVID-19 unexpectedly hit. In this uncertain climate, they must now recalibrate to overcome suddenly exacerbated challenges like constrained capital, a low interest rate environment, manual processes, unengaged customer experience, and cyber risk.
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