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Options available for in-person or virtual workshop

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• Root Cause Analysis
• Risk Mitigation
• Frontline
• Major Incident Mapping
• Decision Making

Organizations have processes for almost everything. Surprisingly, most organizations do not have a defined process for solving problems. One of the key reasons for this is, it’s considered to be an intangible process. By making this thinking process visible, we can start managing its quality, we can troubleshoot incisively, and we can make this process measurable and repeatable. That’s the basic principle of the Kepner-Tregoe methodology.

When trouble hits and the pressure is on, you do not want to leave things to chance or creativity. Only a consistent, high quality process will generate consistent, high-quality results when you are under pressure. For example, we know that a ‘quality problem statement’ will reduce your MTTR by up to 18%. Paying attention to the fundamentals of good troubleshooting is the basis for superior Problem Management.

Research has shown that both the volume and complexity of incidents and problems is increasing at a dramatic rate. This trend is driven by the increasing complexity of technology and new computing models like the cloud. In this new world your technical knowledge will always lack behind, which means you cannot rely on product experience alone. KT provides a “technology-independent” process approach. Because it’s based on critical thinking and logic it is scalable across your entire technology and product portfolio.

The KT methodology closes the gap between process and technology, especially in Problem, Incident and Change management. Many companies experience challenges in getting results from their ITIL® processes, primarily, because ITIL does not provide guidance on the “how to”. There is an increasing demand for a practical methodology and KT is by far the strongest in closing the gap between these areas.

IT is a cost-center and the pressure is always on to become better, faster and cheaper. In this environment, trial-and-error is a costly approach to problem solving. In a climate of diminishing budgets and shrinking resources, KT creates critical efficiency and effectiveness in the IT environment.