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Part of the Converge by Deloitte suite

ConvergeCare

A world-class enterprise grade solution that drives value transformation in uplifting digital healthcare capability through micro-transformations.

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Introducing ConvergeCare

A vision for digitally enabled healthcare on the ServiceNow platform driving an excellent digital experience, reducing administrative burden, repetitive tasks and bringing time back for the things that matter…patient care.

The glue to join disparate and disjointed processes: Driving a seamless flow of information across the continuum of care. Enabling clarity and auditability to processes and reducing administrative burdens.

Intuitive interactions to streamline workflow: We bring modern generative AI technology and dedicated industry practitioners who address the most complex challenges of enabling technology in a clinical environment.

The platform to provide a digital front door: Connect Patients, Clinicians and Staff through a digital front door enabling workflows and capability to where it is needed on demand.

Overview

TBA

Enables more intuitive, responsive, and innovative service models.

TBA

Improves data accuracy and proactive error handling.

TBA

Improves governance and processes that support coordination, prioritisation, and resource allocation.

Benefits
Clinical & Non-Clinical Task Management

A modern and intuitive platform to efficiently manage day-to-day tasks, rosters and staff across the organisation.

Patient Tracking Board

Modernise Patient Boards from hand-written whiteboards to a virtual patient board on a digital environment.

Patient Digital Pathways

Reliably digitise workflows using the ServiceNow’s HCLS Data Model to provide clinicians with Patient Digital Pathways and clinical admin decision support capability.

Home Care

An intelligent, automated and scalable remote workforce management solution with views tailored to clinical, administrative and patient needs.

Clinical & Non-Clinical Administration

Digitise everyday paperwork to streamline administrative processes and reduce manual workload.

More about ConvergeCare

We have deep health care sector expertise.

We are uniquely positioned to help health care organisations as the leading health care consultancy which offers our clients scale and breadth of capabilities that are consistently recognised by global industry analysts.

Discover how our specialist industry products can solve your business challenges.

Explore all products

Client Stories

Gold Coast Health’s Modernisation through Micro-Transformations

In today’s rapidly changing healthcare landscape, organisations are continuously seeking innovative solutions to improve patient care, streamline workflows, and maximise efficiency.

Read the client story
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Deloitte & ServiceNow Latest Awards

2024 Worldwide Employee Workflow Partner of the Year

2024 Worldwide Public Sector Industry Partner of the Year

2024 Worldwide Healthcare Industry Partner of the Year

2024 Worldwide Built with ServiceNow Offering Partner of the Year

2024 Worldwide Creator Workflow Partner of the Year

2024 APJ Employee Workflow Partner of the Year

2024 APJ Global Elite Partner of the Year

What our customers say

In some of our clinical areas, we’re very happy to say that one of our latest products we’ve just launched, our customer satisfaction retuned a 5/5 this month, which has endorsed that we’re doing the right thing.

Director for Digital and Information - Large Government and Public Services Healthcare Client

Read the client story

Interested in ConvergeCare?

If you’d like to learn more, arrange a demo with one of our team.

Request a demo

How it works?

Key Features

We will bring a tailored approach to innovation and accelerate value realisation.

We have initiatives, assets, programs, and partnerships specifically focused on innovation in the health care ecosystem.

  • Automated workflow functionality.
  • Integrated communication functionality allows for HIPPA-aligned secure messaging.
  • Patient details at-a-glance, but deidentified in public spaces.
  • Simplified patient traceability visualised with patient digital pathway dashboard.
  • 360-degree view of the patient in care.
  • Agent-assist provides access to previous cases to assist with case-completion.
  • Device-management capabilities for equipment management and transfer.
  • Generative AI to support automated home-care triaging.

Get in touch

Cameron Douglas-Savage

Partner, Consulting

Alicia Curry

Partner, Digital Healthcare, Health Technology & Solutions

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