With tax leaders now challenged to operate departments virtually; the COVID-19 pandemic has triggered mass adoption of new technologies and sped up the transformation of operations and business models.
Business leaders increasingly recognise that these new technologies and capabilities, including RPA, can offer better, faster and cheaper ways of doing manual tasks. Many forward looking organisations are already using RaaS as a transformation catalyst, with some setting up RPA Centers of Excellence (CoE) that are dedicated to training and developing resources to implement leading RPA solutions to solve their biggest business challenges.
As businesses anticipate a post-pandemic world, not only is agility the key to survival in the face of disruption but innovating processes and implementing new digital capabilities is now a prerequisite.
What can RaaS do for tax?
This paper explores how technologies like RaaS and intelligent automation can help tax departments augment human labour to transform tax processes, improve data quality and reliability to drive the business forward— while automating routine, predictable tasks that once tied up resources and valuable time.
According to Deloitte’s 2020 global intelligent automation survey, 73% of respondents said their organisations have embarked on a path to intelligent automation: a significant 58% jump from the number reported in 2019. While, 66% of respondents believe Automation-as-a-service (AaaS) will become a critical way to deliver intelligent automation in the next three years.
The survey shows COVID-19 has driven shifts towards automation but the wheels of progress had already been turning. 78% of all survey respondents are implementing RPA and 16% plan to do so in the next three years.
Precision with capacity
Almost every business process has a tax implication; robots can eliminate much of the heavy lifting and process work that tax functions perform manually today. To get ahead, Deloitte suggests to start by automating transactional tasks, such as certain aspects of tax information reporting and indirect taxes to free up your existing people, allowing them to focus on higher value activities.
How it works: Robots in action
If you consider that tax is typically a substantial consumer of enterprise data, then leveraging robotics to transform core business areas and automating processes will help to manage cost. Done right, the shift to intelligent automation should save money, reduce complexity and accelerate the digital experience.
Capability with efficiency
Robot as a Service (RaaS) can be used to accelerate invoice processing by handling the rote aspects of invoice management efficiently and accurately. See how one green energy company used automation to transform finance work, improve the quality and reliability of its data and maintain productivity to counter workforce disruption caused by the pandemic.
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Accuracy with speed
Repetitive tasks can be made easier through cloud robotics. Amid the uncertainty, robots can help you operate your business more efficiently, increase output quality and reduce manual effort. Use automation to improve the customer experience and processes. In this example Deloitte robots helped an aviation company automate and process COVID-19 related ticket cancelations.
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Humans paired with machines
To help enterprises increase efficiency and productivity, Deloitte China developed an AI-enabled cloud robot, “Deloitte Automation Service Hub” (DASH)
In this example, using the DASH platform, a tax manager can reduce the processing time spent on non-value adding activities by sending numerous VAT filings to a designated mailbox where DASH will automatically retrieve information from the mailbox, complete the filing and then auto-email back the results to the tax manager.
This process can be managed in-house by acquiring the bots directly or by using the RaaS model of DASH. The RaaS approach can be an effective way to accelerate digital transformation as it lowers the risks of adoption and reduces costs and entry barriers and because work is performed on demand enterprises only pay for what they use. Its non-invasive as it can work across many IT systems providing scalability and flexibility, and reducing the need for high-end hardware and software configuration and, can solve the challenge of robot task scheduling within existing infrastructure.
The service can be easily managed from a central point that interacts with a wide range of business applications. With robotic automation you can evolve the operating model, reuse components and leverage bot capacity to maximise cost efficiencies and redesign business processes and workflows. You can also use bot insights to drive process efficiencies.