The role of telcos and fintechs in enabling small business success
African telcos have been on a quest to diversify revenue streams away from voice for some years. As the mobile phone market has become increasingly saturated, particularly in urban areas, revenue growth from voice has declined.
As internet penetration has increased among African households, telcos have faced competition from streaming and other internet-based communication service providers. In response, telcos are experimenting with innovative approaches to diversify revenues.
One growing revenue stream has been in the enterprise business, traditionally targeting larger organisations. However, small and medium-sized enterprises (SMEs) also form part of this market, remaining underserved and with a growing need for these services.
Download this article to learn more about how telcos can sustain business enterprise growth, while supporting the growth of African SME's.