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Perspective

Can trust be automated?

Compliance engineering shows it can be

Compliance engineering facilitates the development and release of trustworthy products and services while helping avoid unnecessary costs, lawsuits, product rollbacks, and launch delays. Explore how Deloitte’s tailored services and solutions can effectively integrate artificial intelligence (AI) and compliance into your product development process, fostering digital trust and keeping your organization ahead of the curve.

Compliance Engineering: Navigating the Future of Digital Trust and Innovation
3 MB PDF

Achieving compliance, engineering efficiency

Faced with an accelerating pace of regulatory change, achieving compliance can feel like trying to hit a moving target. The practice of compliance engineering not only proactively reduces potential risk and enables compliance but also allows organizations to establish trust with users, shareholders, and regulators more effectively. Here’s why organizations need to put customers first and execute engineering strategies to build trust and engagement.
Customer expectations

Customers demand more than just core functionality; they seek privacy, safety, and transparency. As a result, trust has become a driver of customer loyalty and engagement. Trusted brands not only outperform their competitors but also benefit from customers who are willing to pay a premium for their products and services.

Regulatory obligations

The regulatory environment is expanding, with increasingly detailed requirements and steeper penalties for noncompliance. Organizations should proactively demonstrate compliance, addressing nuanced regulations across industries and geographies.

Competition

Innovation and speed to market have intensified competition, putting pressure on compliance teams. Navigating complex technologies like Generative AI requires broad compliance processes to help avoid risks and maintain competitiveness. Strong compliance programs can drive financial returns, operational efficiencies, and competitive advantages.

Cost pressures

Noncompliance can lead to significant financial repercussions. However, the compliance cost is ballooning across sectors due to the proliferation of regulations. This dual pressure has compelled organizations to increase efficiencies by adopting an innovative, technology-first approach.

How can compliance engineering enable digital trust?

While trust has normally been essential, it has now become a crucial currency for organizations to secure customer loyalty as they become more digitally integrated. However, many organizations struggle to earn the trust of their stakeholders. Rapid digital transformation, which involves handling sensitive customer information and online behavior, compounds this challenge.

There is no single solution to the trust dilemma, but interdisciplinary practices can help. Organizations use security, privacy, safety, and “compliance by design” practices to support regulatory readiness. Compliance engineering integrates these practices, known as “trust by design,” and enhances them with AI and technology to help address risks and protect customers. Features of compliance engineering include:

● Integrated risk review processes or “trust by design.”

● Reusable trusted code repository that houses policies translated into code.

● Dynamic compliance prompts and tips offered to engineers as they advance through the product development life cycle.

● Compliance and risk agents that provide near real-time feedback and support during coding and development.

● Processes that empower engineers to build with compliance in mind.

Digital trust can be measured by factors such as privacy, transparency, safety, compliance, user experience, and security. Each factor contributes to the overall trust level and should be balanced to maintain digital trust. Organizations should manage risks proactively, engage transparently, and commit to ethical data practices to build a resilient trust framework.

Consumer trust has driven organizational growth from the dot-com era to today’s focus on AI and machine learning. Swift, short-term decision-making for product launches can create vulnerabilities and erode trust. Embedding compliance engineering early in product development reduces the need for costly retroactive corrections and helps protect and scale digital trust. By embedding it from the onset, organizations can build trusted products, reduce risks, and achieve sustainable growth.

How Deloitte can help

In today’s competitive and regulatory-driven technology landscape, organizations need a trusted service provider to help them achieve compliance maturity. Deloitte’s global team offers extensive industry experience and cutting-edge compliance engineering insights to help clients achieve compliance and remain competitive. Our tailored approach includes:

  1. Proactive compliance: Anticipate regulatory changes and implement continuous compliance measures to reduce noncompliance risk and enhance efficiency.
  2. Trust by design: Incorporate privacy, security, and transparency features from the outset to build trusted and compliant products.
  3. Integrated technical solutions: Leverage technologies like automation, AI, and privacy-enhancing technologies to streamline compliance processes and provide near real-time insights.

Deloitte’s Digital Trust & Compliance Engineering team, comprising specialists in compliance, safety, AI/software engineering, regulatory, economics, data privacy, and forensics, offers end-to-end support for each stage of the digital product and platform development life cycle.

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Tanneasha Gordon

Tanneasha Gordon

Principal | Risk & Financial Advisory | Deloitte & Touche LLP
+1 415 783 4504
Arpan Tiwari

Arpan Tiwari

Edge AI and Alliances Lead
+1 469 417 3747