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Converge™ by Deloitte

Experience by BankingSuite

Deploy highly personalized customer experiences across all digital touch points quickly. Experience by BankingSuite is the front-end framework that builds on years of Deloitte studio research and design experience to save you thousands of hours of development effort and power real growth for your business.

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Own your customer experience

If you want to increase customer satisfaction, or grow your base, you need to be in control of your digital experience.

The challenge is that when it comes to UX, not all banks can afford to scale large teams to build from the ground up. So instead, they’re forced into ‘renting’ customer experience from providers that limit customization.

With Experience by BankingSuite we’re re-writing that model and eliminating the trade offs. Flexibility, control and competitive edge, without compromising on cost and pace.

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Buy or Build? 

Have the best of both worlds

Experience by BankingSuite is an industry leading front-end framework, shaped by the best of Deloitte Digital’s human-centered design expertise.

We deliver 80% of the development effort for your digital experience ready to go, leave 20% for the unique, differentiating features that you want to build, and make sure 100% of it is yours to own.

More than just basic customization. True control with real extensibility. So you can finally deliver the experience you’ve always wanted to, and be consistent across all the segments you serve.

Build

Where you shine

The differentiated part of your experience

Buy

The technical foundations

All the modern experience standards your digital first customers expect

Shaped by Deloitte Digital’s human-centered design expertise

Build an experience that matches your vision

1. Get Started Quickly

Deploy better, smarter ‘table stakes’ capabilities, frictionless journeys, and omni-channel experiences quickly. We’ve built over 300 screen templates that you can access out of the box, and thoughtfully orchestrated these into journey flows that will allow your customers to self-service in all areas of the bank with convenience, flexibility, and accessibility. With reusable design components, our Figma to Flutter integration collapses the design-to-development timeline considerably so you can produce elegant design in a fraction of the time.

2. Customize To Differentiate

All our existing journeys and pre-built Flutter components can be customized to create the experience that’s right for your brand. Once you’re happy with the configuration in Figma, the design will be automatically translated into .JSON files, saving your teams hours of development effort and enabling you to get updates out to your customers quickly. And if you want to customize further, you can take our product framework and extend it. No-one knows your customers or your market as well as you do, so we’ve created total flexibility for you to build the differentiating features that you really care about.

3. Take Genuine Ownership

With Experience by BankingSuite, we’ll make sure you retain ownership of the features you build. We’ll also give you full control of the backend platform, even the code, so there’s no more waiting on a 3rd party for updates. You can direct your own release schedules and shape the product roadmap around only your priorities. But if this feels like too much ownership, don’t worry. You’ll never have to take on more than you need. We’ll support you to scale at the right pace for your business, guiding you through the choices you need to make now, and in the future, with full support to upskill your teams so they can take over the platform when, and if, you’re ready.

Human-centered design from some of the best in the business

Deloitte Digital, our world class design agency, has been creating digital experiences that customers love for over a decade. Working for some of the biggest global brands, our designers have perfected the art of building beautiful, modern experiences that are easy and enjoyable for your customers to use, and effective in delivering results for your business. We’ve embedded all this learning into Experience by BankingSuite, so its yours to access in an instant.

A lower cost way to build and maintain your digital experience

Our platform uses Flutter, Google’s open-source UI toolkit, which allows you to be nimble and reduce build costs by going 2x faster across design, development, testing, and deployment. And because we’ve decoupled the UI layer from your systems of record, you can make changes and innovate quickly without disrupting any of your business logic. With all your front-end innovation pooled into one composable and highly scalable platform powered by a single code base, your tech and process debt will decrease.

A modern platform for modern banks

BankingSuite is the modern, composable platform that underpins how we deliver for you. Software that helps you get to your goals quickly but with the flexibility to extend, refine and make your own. You can choose from individual capabilities to modernize specific parts of your business, or take the full stack to build new propositions quickly.

EXPLORE THE FULL PLATFORM

Want to discuss your digital strategy or see a demo of the BankingSuite platform?

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