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Controllership Perspectives
Participants will explore the current trends in global services and key technology enablers to enhance processes and create a platform for next-gen controllership.
Key takeaways
Host: Katie Glynn, partner, Deloitte & Touche LLP
Presenters:
Alex Chitticks, Advisory Senior Manager, Deloitte & Touche LLP
Chau Jiun Deng, Consulting Senior Manager, Deloitte Consulting LLP
1.0 Overview CPE credit | Specialized Knowledge
As organizations adapt to tech-enabled globalization and industry advancements, the controllership function is positioned to leverage Global Business Services (GBS) and Global Contact Centers (GCCs) to optimize processes and operating models. We’ll discuss:
- Current trends in GBS and key enablers affecting controllership
- How artificial intelligence, tech-enabled process optimization, and GBS can work as a platform to drive transformation
- How controllership can leverage GBS and GCCs to optimize operating and service delivery models
