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Leveraging global business services to optimize controllership transformation
Thursday, 27 March 2025 2:00 p.m. ET

Past Event

Virtual - Dbrief

CPE credits | Event language: English

27 Mar. 2025

Thursday, 02:00 p.m. ET | 1 Hr.

Leveraging global business services to optimize controllership transformation

Controllership Perspectives

Participants will explore the current trends in global services and key technology enablers to enhance processes and create a platform for next-gen controllership.

Key takeaways

Host: Katie Glynn, partner, Deloitte & Touche LLP

Presenters: 
Alex Chitticks, Advisory Senior Manager​, Deloitte & Touche LLP
Chau Jiun Deng, Consulting Senior Manager, Deloitte Consulting LLP

1.0 Overview CPE credit | Specialized Knowledge

As organizations adapt to tech-enabled globalization and industry advancements, the controllership function is positioned to leverage Global Business Services (GBS) and Global Contact Centers (GCCs) to optimize processes and operating models. We’ll discuss:

  • Current trends in GBS and key enablers affecting controllership
  • How artificial intelligence, tech-enabled process optimization, and GBS can work as a platform to drive transformation
  • How controllership can leverage GBS and GCCs to optimize operating and service delivery models