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Deloitte at AWS Summit
Tuesday, 30 June 2026 8:00 a.m. ET

In-person - Conference

30 Jun. - 1 Jul. 2026

08:00 a.m. ET

Deloitte at AWS Summit

Walter E. Washington Convention Center | Washington, DC

Deloitte is a proud Platinum sponsor of AWS Summit Washington, DC 2026. Join us at AWS’s flagship public event to explore how agentic AI, mission-focused innovation, and cloud modernization, can help public sector organizations move from vision to citizen impact.

Connect with us at AWS Summit

From agentic artificial intelligence (AI) to supercomputing, AWS Summit Washington offers an opportunity to explore cutting-edge technologies and hear directly from public sector innovators transforming their missions with AWS. Attendees will also see how Deloitte helps clients solve complex challenges, scale innovation with confidence, and deliver measurable outcomes.

Join Deloitte leaders for speaking sessions exploring the technologies and strategies shaping the future of public sector innovation.

Texas DLD modernized citizen services with Amazon Connect

Tuesday, June 30 - 12:30pm - 1:30 pm EDT

How do you modernize a high-demand government contact center and improve service at scale? In this session, Deloitte and State of Texas Department of Public Safety (DPS) will share how the Texas Driver License Division (DLD) transformed an overloaded, fragmented environment into a unified cloud contact center built on Amazon Connect.

Learn how the team replaced aging telephony and disconnected legacy applications to simplify operations, improve efficiency, and enhance experiences for citizens and employees. Join us to uncover practical insights for modernizing public sector contact centers with measurable impact.

Modernizing veteran support with Amazon Connect in IL4/JWCC

Tuesday, June 30 - 2:00pm - 3:00 pm EDT

When tens of millions of veterans, military families, and contractors depend on your services, modernization and security are paramount. In this session, we’ll explore how the Defense Manpower Data Center (DMDC), owner of the Department of War’s Defense Enrollment Eligibility Reporting System (DEERS), achieved secure cloud modernization in a complex federal environment with the first-ever FedRAMP High, Impact Level 4 (IL4) Joint Warfighting Cloud Capability (JWCC) Amazon Connect implementation. Learn how the DMDC accelerated authority to operate (ATO), implemented voice AI capabilities after go-live (achieving 25% effectiveness in 60 days), and delivered measurable results fast. We’ll also explore contact center capabilities and how AI is enhancing experiences for agents, customers, and leaders.

 

Get in touch

Gretchen Brainard

Gretchen Brainard

Deloitte - United States
Gretchen Brainard is a Principal at Deloitte Consulting LLP’s Government and Public Services. Her portfolio focuses on elevating the citizen experience and supports critical missions of dozens of federal; state, and local government agencies; and higher-ed institutions. Her focus is on making an impact for her clients through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of citizens’ interactions with the public sector.

AWS Partner of the Year awards and recognition

Deloitte’s recognition across multiple AWS Partner of the Year categories at AWS re:Invent 2025 reflects our deep collaboration and shared focus on delivering meaningful outcomes for clients.

We are particularly honored that AWS selected Deloitte as:

  • Public Sector GenAI Global Consulting Partner of the Year
  • Public Sector Migration & Modernization Global Consulting Partner of the Year
  • Sustainability Partner of the Year
  • Public Sector Global Consulting Partner of the Year

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