In the face of regulatory changes, the need for data modernization came front and center for a leading financial services firm. Deloitte helped create more structured processes for capacity planning, resulting in better staffing flexibility and more confident decision-making.

Solution

• Brought Deloitte’s integrated Advise-Implement-Operate engagement model to work to move from strategy and road map all the way through having an operational solution in place for 10+ years
• Offered our blended contract so that traditional time and material, service-level optimization, and KPI-based services and costs could be delivered competitively alongside support for application managed services and data operations
• Leveraged our US and India delivery centers to bring the right talent capacity and mix to help drive opex savings
  

Outcome

• 10+ significant process improvements
• 50+ apps stabilized
  
• 10% increase in service line area success
  
• 500+ enhancements delivered in DevOps manner each year

A leading digital payments provider asked Deloitte to help it stand up a more agile data delivery model. The results? Speedier product launches, streamlined business intelligence and data management, and meaningful cost advantages.

Solution

• Initiated an “Implement to Operate” approach where process and tech improvements were developed with an eye on ensuring seamless transition to an Operate solution
  
• Brought capabilities in business intelligence/data warehouse—including production support, job monitoring, reporting, enhancements, and upgrades
  
• Spread core Operate work across both DataOps and ERP support
  
• Provided fixed-fee ReadyAI pods for AI and data engineering and a fixed-fee data operations capacity model, as well as staff augmentation for global finance products
  
• Brought intelligent automation to selected tasks, in harmony with new data landscape and processes

Outcome

• 20% reduction in product launch time
  
• 100% service line area success
  
• 7% month-on-month effort reduction via automation
  
• Launched 200+ products

Making data a business priority for a large food and beverage company required coupling technical delivery with building business stakeholder trust of a new enterprise data lake and analytics platform. Deloitte worked with a multidisciplinary team of stakeholders to stand up the new capability while optimizing platform availability and reliability.

Solution

• Established onboarding process for new business users to the Azure data lake.
• Introduced DevOps and code versioning strategies for application users
• Created new environments to support development, pre-production and production teams; and reusable restart framework for data pipelines
• Improved proactive communication by automating the monitoring of 600+ data pipelines and 50+ reporting cubes
• Defined a new 24/7 service delivery model in ServiceNow for user-raised queries and requests

Outcome

• Well-defined processes to onboard new users or new applications in the Azure environment
• Less downtime and stronger trust in the data lake
• Common notification frameworks across data and reporting
• Better pricing of Azure services through autoscaling