One of the largest US insurers engaged Deloitte to create a single version of the truth for customer profiles to be used by all-consuming apps. Deloitte helped modernize its legacy on-prem Customer MDM solution to a cloud-native MDM SaaS solution, providing easier data management and consistent customer information with enhanced scalability and performance.

Solution 

• Designed and delivered target-state MDM architecture to support scalability and next-gen technology capabilities
• Designed and developed cloud-based Reltio MDM solution hosted on AWS leveraging industry best practices
• Designed and developed real-time integrations for source and consuming application based on Kafka streaming platform
• Carried out solution architecture, security and privacy, and data governance assessment periodically to stay aligned on requirements and use cases

Outcome

• Significant improvement to mastering time: reduced to ~1.5 seconds (from 3–5 minutes)
• 15% increase in total number of consolidated customers
• 10 million active customer records are managed and governed

When an automobile manufacturer needed to produce more insights from its data and analytics, it asked Deloitte to collaborate on designing a modern cloud analytics architecture and a road map to solve challenges and enable a long-term vision. Particular emphasis was set on enabling a comprehensive single view of customers across the life cycle.

Solution

• Deloitte and the client collaboratively designed a modern Azure cloud analytics architecture and a road map to resolve the challenges and enable a long-term vision
• Emphasis was placed on enabling a comprehensive single view of customers using traditional, advanced, and AI-driven analytics
• Complementing the technology is a new data and analytics organization, enterprise data governance, cybersecurity, and associated change management

Outcome

• Provided a comprehensive view of customers across the life cycle
• Evolved the business from a vehicle-centric to a customer-centric perspective that recognizes different types of buyers and relationships to financing purchases
• More than 20 million benefits from new use cases, hardware, software cost savings and efficiencies

A large mining company aimed to reduce raw material procurement costs by leveraging robust analytics and global spend optimization. Deloitte was engaged to improve the client’s data management, reporting performance, and sourcing process through the adoption of S/4HANA, Ariba, Fieldglass, and SAP MDG.

Solution

• Implemented S/4 HANA, Ariba, and Fieldglass for procurement operations and labor procurement
• Standardized Material Master Data Creation process
• Improved sourcing processes that lacked standardization and had systems integration issues
• Implemented and automated standard reporting in Ariba and Fieldglass and an e-sourcing solution
• Improved root-cause analysis and data remediation processes

Outcome

• Increased productivity, data confidence, and confidence in reporting processes
• Automated reporting and sourcing processes, reducing informal knowledge and minimizing errors
• Saved more than 4,000 hours annually with the implementation of a supplier registration portal.