Deloitte Enables States to Strengthen SNAP Payment Accuracy With a Comprehensive Approach

NEW YORK, Sept. 12, 2025 — As states face new federal mandates and tight timelines to improve payment accuracy in the Supplemental Nutrition Assistance Program (SNAP), Deloitte is building tailored, AI-powered solutions that can help state leaders strengthen program integrity, advance program compliance, and enhance customer service.“The stakes are high for state leaders as they work to comply with new requirements in H.R. 1 to reduce SNAP payment errors, while meeting the needs of the communities they serve,” said Kenny J. Smith, government and public services customer leader, Deloitte. “Deloitte is helping states meet this moment with data-driven insights and strategies that have enabled dozens of state clients to reduce their SNAP payment error rates by up to 35%.”

According to the Congressional Budget Office (https://www.cbo.gov/publication/61505), H.R. 1 will lead to changes in SNAP that affect benefits, eligibility and cost sharing. For example, states will be required to pay between 5% and 15% of SNAP benefit costs, based on their SNAP error rates.

Deloitte’s SNAP solutions are focused on people, process and technology.

• Empowering SNAP Workers: Deloitte conducts a people-centered assessment, working closely with state leaders to help them understand and respond to the evolving needs of their workers and the people they serve. Deloitte guides states in leveraging data-driven insights to enhance service quality, refine service delivery, and develop tailored curricula and training programs to foster a culture of continuous learning and ongoing support.
• Driving Process Excellence: Deloitte collaborates with agencies to identify opportunities for more effective resource allocation, aligning and standardizing policies, procedures and processes across teams and regions. By enhancing program performance and supporting frontline workers in times of high demand, Deloitte helps agencies reduce confusion, minimize errors and improve the customer experience. Deloitte also uses real-time monitoring tools to detect emerging error trends, enabling proactive interventions and more robust quality control.
• Implementing Innovative Technologies: Deloitte uses advanced data analytics, digital solutions, AI-powered tools, advanced integrations, and human-centered design to help agencies streamline routine tasks; automatically validate, consolidate and populate data from multiple sources; empower staff to make timely, informed decisions; optimize resources; and improve the way people access and manage their SNAP benefits. Staff can use AI-powered technology to prompt them with questions during eligibility interviews, while SNAP clients can use a mobile app to get real-time updates, securely confirm their identity, submit required documentation, and receive alerts when they need to report or verify changes to their household or income.

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