Susan has spent more than 20 years in the oil and gas industry, consulting in the Downstream sector for supermajors and independents. Susan helps Downstream businesses drive value for consumers, customers, employees, and shareholders.
She is passionate about exploring how macro trends - such as consumer behavior, innovation, competitive forces, energy transition, population shifts, and an evolving B2B customer segment - will impact the Downstream sector and working with clients to capitalize on these opportunities.
Selected Client Experience
- Downstream Strategy: Led global fuels retail strategy refresh for super major. Tested and refreshed long term strategic positioning amidst transformational market forces – such as energy transition, competitive forces, and consumer trends.
- Downstream Operating Model and Organization Design: Led global operating model redesign to create a sustainable and competitive cost structure for the business while building capabilities required to enable client’s strategies related to the energy transition and consumer & customer experience.
- Downstream Customer Experience Enablement: Partnered with client to stand up new global Customer Experience organization to drive growth via elevated consumer and customer experiences across the Fuels B2B, Fuels Retail, Lubricants, Chemicals, and Renewables segments. Built client organization’s customer centricity capabilities across the digital and physical channels.
- Downstream Working Capital Optimization: Led assessment and implementation of working capital improvements in the client’s Americas business unit. Delivered solutions that balanced financial improvements and positive experience changes for the client’s employees and customers.
- Downstream Fuels Retail Marketing: Partnered with multiple clients over several years to develop and rollout consumer facing Marketing strategies across Loyalty, Mobile, Payments, and more
Interests
Susan loves to build collaborative and high energy teams, establish trusted relationships, support the growth and career development of people, create a diverse and inclusive environment, and lead by example in balancing work and family life.
She leads Deloitte’s eminence efforts on the US Oil & Gas fuels retail consumers; exploring trends, consumer preference shifts, generation shifts, and more to help her Oil & Gas clients’ position for success in a changing market.
Susan and her husband, Giulio, currently live in Houston with their twin daughters.
Education
University of Illinois at Urbana-Champaign, College of Business
Bachelor of Science in Finance