Stan Orkin defines and implements strategies to improve clients’ customer-facing operations, enhancing experience and reducing costs, with a primary focus on health care (plan and provider). He concentrates on reducing friction in health care experiences, resulting in healthier outcomes. Drawing on more than 20 years of cross-industry consulting experience, he brings both broad and deep expertise, including functional and technical acumen with customer-facing processes, operations and technology.
Orkin frequently helps clients define customer strategies, assess, identify, and sequence improvement opportunities for customer-facing functions, and lead holistic transformation across people, process and technology, including with leading ecosystem partners.