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Oliver is a principal with Deloitte Consulting and leads Digital across the Travel, Hospitality, and Services industries and co-leads the Loyalty Market Offering. With more than 18 years of digital transformation experience, he guides senior executives to help them capitalize on their customer and employee experience investments.
Oliver is a principal with Deloitte Consulting and leads Digital across the Travel, Hospitality, and Services industries and co-leads the Loyalty Market Offering. With more than 18 years of digital transformation experience, he guides senior executives to help them capitalize on their customer and employee experience investments. Oliver operates at the intersection of strategy and technology and is focused on digital transformation, customer experience design, loyalty concepting and implementation, data and analytics, and digital systems implementation and operations.