Mark is a principal at Deloitte Consulting and the lead client service principal (LCSP) for our work with the Internal Revenue Service (IRS). He is a leader in the US Government & Public Services (GPS) practice and the Global Consulting leader of our Civil Government Sector. Mark has lived and worked in North America, Asia-Pacific and Europe and has more than 30 years’ experience leading strategy, operations and technology transformation programs for a wide range of government, healthcare, and higher education clients.
Mark has worked across many government domains, including tax and revenue, healthcare, human services, transportation, motor vehicles, energy, resources, finance and administration, technology and digital government. Mark has also led major transformation projects for several healthcare clients around the world and some of the leading higher education institutions in the US.
Prior to joining Deloitte, Mark served as Head of Strategy and Business Planning for the University Hospital of Wales, one of the largest academic medical centers in the UK, where he worked directly with the CEO. Previously, Mark served as consultant with a boutique strategy firm in the UK where he conducted international strategy engagements.
Mark contributes significantly to Deloitte research and publications and has been called upon to speak on the topic of transformation in government, healthcare and higher education across the US and overseas. Mark holds a degree in Business Economics from the University of Wales, UK.