John is a specialist leader in Deloitte Consulting LLP’s Government & Public Services (GPS) sector, where he plays a pivotal role in advancing Deloitte’s service management solutions, including achieving Deloitte’s ISO 20000 certification. With over 20 years of experience in service delivery, architecture, and governance, John has worked with both public and commercial clients across various industries. Before transitioning to consulting, he served as a Technical Director at Fortune 500 companies leading high-impact transformational IT projects. John leverages his extensive experience to architect and deliver integrated workflow solutions that enhance efficiency, utilizing principles from ITIL, Lean, and ISO 20000.
Market: Deloitte United States