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Gretchen Brainard is Deloitte’s Government & Public Services, Customer and Market Offering Portfolio leader, overseeing five offerings, and a team of over 5,000 practitioners in the US and India. Her portfolio focuses on elevating the citizen experience and supports critical missions of dozens of federal; state, and local government agencies; and higher-ed institutions. Her focus is on making an impact for her clients through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of citizens’ interactions with the public sector.