Francesca Dijols

Francesca is a Partner at Deloitte Consulting, where she leads the firm’s Customer Growth Strategy practice. With more than 10 years at Deloitte and a prior career in entertainment developing film and digital content, she brings a unique blend of creative insight and analytical rigor to her work.

Francesca advises leading technology and media companies on how to drive customer retention, acquisition, and lifetime value through improved marketing and customer experience strategies. Her work sits at the intersection of data, design, and behavior – helping brands strengthen the connection between customer insights, marketing and sales.