Amy Gergler

Amy Gergler is Deloitte’s customer relationship management (CRM) Higher Education capability leader and a Senior Manager with 20+ years of experience across higher education, nonprofits, and health care,  focused on enterprise platforms that elevate student and constituent engagement.

Amy is known for connecting strategy to execution, building pragmatic roadmaps, aligning stakeholders, leading cross-functional teams to deliver outcomes at scale and leading large technology implementations. Her leadership spans portfolio and program delivery, business architecture, go-to-market enablement, and merger and acquisition integration with an emphasis on modern CRM operating models, adoption, and measurable value realization.

Prior to Deloitte, Amy held senior leadership roles at IBM and Appirio, where she led acquisition integration as well as higher education and nonprofit delivery portfolios, provided executive oversight across accounts, coached multidisciplinary teams, and helped bridge sales and delivery to improve client outcomes. Earlier in her career at 2U, she served as a product manager leading Salesforce roadmap execution across multiple instances, strengthening enterprise architecture and data integrity, and expanding enablement and marketing automation capabilities for many institutions.