Student Lifecycle

No two student journeys are quite the same. With the increase in non-traditional students, it’s important to engage each one in an ongoing, personalized dialogue to support a successful student lifecycle from recruitment to graduation and beyond. Our practitioners work with your leadership to overcome barriers to student success and better prepare students to thrive in the careers of tomorrow. We take a holistic approach to help you:

• Define clear institutional goals, including metrics for traditional and nontraditional learners
• Guide collaborative efforts to implement student success activities focused on student satisfaction and persistence
• Engage students by creating agile, technology-driven learning environments
• Adopt a "network of teams" approach to academic departments that facilitates collaboration between faculty and students
• Apply design thinking, technology adoption, and transparency to improve and monitor the student lifecycle

The COVID-19 pandemic necessitated that universities engage in radical experimentation in online and hybrid education, affecting not only the classroom, but also the broader student experience. Even before the pandemic, institutions recognized the need to reach students with flexible and customizable learning experiences and services. As institutions look to the future, we can help with the following:

• Establish your vision for online and hybrid education and student support, connecting this vision to the broader educational mission
• Provide an institution-level view of the current state and best practices amassed in online and hybrid delivery
• Review the academic portfolio and programs, both for-credit and not-for-credit, identifying opportunities to transform into greater hybrid delivery
• Map the student journey through the classroom and support services, advising when and how experiences might be best delivered digitally versus in-person
• Identify capabilities, technologies, talent, governance, and external partnerships needed to realize the future vision for online and hybrid transformation

As the demographic cliff approaches, colleges and universities will require new strategies to successfully meet their enrollment targets. Our practitioners combine research-driven insights into market trends with extensive experience helping colleges and universities overhaul their enrollment processes. Working closely with your enrollment and communications staffs, we can help you establish an effective end-to-end enrollment framework that is true to your culture and supportive of your mission. We can help you:

• Rethink your enrollment management processes from a fresh perspective
• Curate an improved student experience for prospective students
• Evaluate investments in digitization to enhance the academic experience
• Assess the content and structure of your academic portfolio
• Design strategies around long-term recruiting and retention goals
• Leverage analytics to drive enrollment

Your students’ journey with your institution does not stop at graduation. We bring decades of experience with proven digital strategies and platforms to help institutions foster connectivity with their alumni base and support every phase of advancement: identification, qualification, cultivation, solicitation, and stewardship.