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Government Civilian Digital Transformation Services

Digitizing the relationship between government, its employees, and the public

How can civilian government agencies adapt and thrive in today’s digital environment? Learn how our digital government transformation (DGx) team supports civilian agencies by designing unique solutions to address specific cultural, technological, operational, and strategic needs.

Adapting to digital needs

Offline inspection tools. Manual, paper-based processes. Low-quality customer and employee experiences. Limited resources. Those are just a few of the challenges that civilian agencies face today.

To tackle those issues, more and more civilian agencies are moving beyond “random acts of digital” to digital transformation to improve operational outcomes and enhance their mission delivery. At the same time, two-thirds of government executives increased their funding for digital transformation projects, according to a Deloitte survey.

While agencies are increasingly interested in digital transformation’s possibilities, many struggle to prioritize their investments across a wide range of competing needs:

From doing digital to being digital

Digital transformation that focuses on reimagining an organization’s business processes, operations, and mindset from “doing” digital to “being” digital.

Flexible digital infrastructure

Digital infrastructure that supports a flexible workforce and serves their needs by providing broad, secure, and efficient access.

Data at the ready

Available cloud and data capabilities to access information to improve experiences and better understand customer and employee needs to inform decision-making and agency strategy.

The future’s talent model

Digitally savvy employees, increasingly skilled and flexible existing talent, contingent labor, and even leveraging crowdsourcing capabilities are changing the nature of an organization’s talent.

Automation acceleration

Disruptive thinking focusing on the many who still execute many manual tasks and handoffs across systems, architecture, development, and deployment.

A tailored approach to transformation

The path to becoming a digital organization is different for every government agency. And that’s where Deloitte comes in. Our approach to digital government transformation provides customized solutions designed in response to the needs of civilian agencies today:

Refreshed digital operating models

Supporting innovation and transformation strategy across business units.

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Customized modernization

Updating and modernizing agency infrastructure and processes to enable digital transformation.

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Updated citizen experiences

Improving the journey for citizens at .gov properties, mobile apps, and core agency customer interactions.

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Renewed employee experiences

Streamlining mission functions as well as HR, IT, finance, procurement, facilities, and shared service centers.

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Secure identity and access management

Providing efficient and secure identity and access management solutions to protect organizations’ applications, data, mission, and workforce.

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Empowered workforce

Developing a tech workforce that is ready to adopt, operate, and execute in the cloud.

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Why Deloitte?

Deloitte’s Government & Public Services practice is designed for impact. Our team of more than 20,000 professionals brings a fresh perspective to help you anticipate disruption, reimagine the possible, and fulfill your mission promise.

Digital strategy and innovation

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Technology and data

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Culture and change management

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Broad network for alliances

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Ready to start your digital transformation journey?

Changing the world from the inside out.

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