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That Makes Cents: A consumer podcast

Consumers are using their dollars to effect the change they want to see in the world. They’re buying into better by choosing brands that align with their values. This podcast features experts with insights to help you gain a deeper understanding of consumers and shape the future of the industry.

Latest episode:

How brands can build customer loyalty

That Makes Cents: Season 4, episode 6

Customer loyalty has been a hot topic in recent years. In this episode of That Makes Cents, we explore how companies can leverage consumer feedback and data to improve products, services, and the overall experience to drive increased loyalty.

Transcripts

That Makes Cents: How Brands Can Drive Customer Loyalty

What’s next for the consumer industry: CES and NRF trends

Is GenAI the future of transportation efficiency?

How automotive subscriptions are boosting equity in mobility and driving connectivity

Harnessing the Power of Data: Transforming Customer Experience with CVS Health

Holiday spending and consumer shopping trends

Electric Car Trends and the Future of Automobiles

Future of Consumer series: Looking ahead at grocery experience for the changing consumer

Future of Consumer series: The move from mass to micro

Future of Consumer series: The rise of capability-as-a-service

Listen and subscribe to the That Makes Cents podcast

About That Makes Cents

Our consumer podcast, That Makes Cents, dives into what consumers are thinking, feeling, and buying right now. Host and Deloitte leader Bobby Stephens talks with industry experts to help you navigate the evolving consumer industry and prepare for what’s next.


Explore even more insights about consumer trends.