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Elevating Employee Experience

Strategic focus on how leaders are paramount to creating a positive employee experience

Employee Experience (EX) is informed by six core relational attributes an employee interacts with – the work they do, the places they work in, the diverse people they work with, the technology they use, the organisation they work for, and their personal Well-being and Inclusion. EX may have become a mainstream focus, but organisations are still struggling to capitalise on the benefits. This Point of View (POV) explores how leaders influence these attributes, focusing on - Well-being and Inclusion, Diversity, and the Organisation.

In recent history, the world has been in a constant state of flux, driven by volatile markets, geopolitical crises, and cultural shifts. Increasingly, employees expect their leaders to be more than bosses who focus primarily on business outputs. They want empathetic, transparent, accountable, and purpose-driven leaders who prioritise their team’s well-being and development. To attract and retain employees - organisations require people to become leaders (not just a ‘boss’) who can achieve the fine balance between creating a positive employee experience and achieving business outcomes.

This point of view explores the following areas:

  • How can leaders influence culture through their People and Diverse teams?
  • How can leaders create a sense of purpose that can be maintained through a focus on Well-being and Inclusion?
  • How can Organisations support leaders to be successful?

When leaders prioritise elevating the employee experience, they help to create a workplace where employees are happy, engaged, and productive. This can lead to benefits for the organisation, including increased profitability, lower employee turnover, and improved employee satisfaction. By building meaningful connections, listening, acting in response to employees’ needs, and caring for them, leaders can help to create an organisation that has an enviable employer brand.

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