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EAM case study – Regional Government Client




  • Employees struggle with time-consuming, inconsistent, and manual processes.
  • Technical systems are poorly integrated, with inconsistent or conflicting data held on many systems, often The JD Edwards system which supports finance, asset management and procure-to-pay processes, is approaching end-of-life & technology has become obsolete.
  • Different ways of working across government departments
  • Challenges in managing performance of suppliers, contracts, assets, and employees.
  • Client is inconsistent in its Operations with customers, and it is harder to do business with the government than expected in a modern digital society. Other systems face similar end-of-life challenges.

Recent reforms aim to modernise the structure and organisation of government to improve the quality, efficiency, effectiveness, and value for money of services to residents.


S/4HANA Enterprise Asset Management,

SAP Service & Asset Manager,

SAP Resource Scheduling for maintenance planners,

GEF – Geographical Enablement Framework

Other Integrated applications: ESRI, Tranman, HighwayWorx and other proprietary tools


  • Consistent Process based on Industry best practices
  • Structured Corrective, preventive maintenance utilizing S/4HANA and mobile application on Hand-held devices
  • Quicker processing utilizing Barcode Scanning for Assets.
  • Expanding the Release 1 inventory solution to include those wider inventory capabilities not currently used in JDE, specifically automatic inventory re-ordering (via MRP and automated replenishment).


  • Adoption of standard new ways of working across government and removal of siloed working practices
  • Improved work scheduling, accountability, and visibility
  • Process and policies embedded and enforced using technology
  • Automated high-volume, transactional, and repetitive maintenance activities
  • Greater use of mobile working and self-service by employees, residents, and businesses
  • Improved user experience
  • Visibility and monitoring of Maintenance work backlog
  • Use of data and analytics to drive decision making and reporting
  • Continuous landscape improvement using Cloud-based technology and its release strategy

No. of users - approx. 10,000

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