The future of Workforce Experience

VR, AR, AI, and blockchain technologies can help transform the end-to-end talent experience – including talent acquisition, onboarding, and learning – to increase retention, engagement, and knowledge transfer.

Transform the way your workforce accomplishes its work through enhanced workflows using AI, immersive experiences and real-time contextual data to increase productivity, efficiency and safety

What:

More and more, companies are asking their workforce to deliver value through “human skills,” such as being able to think creatively, solve problems, build consensus, manage difficult conversations, and work effectively as teams. A key benefit of immersive training is that it can replicate real-world scenarios which are interactive and allow learners to develop their skills in a psychologically safe environment. This creates an engaging learning experience, rather than allowing merely passive observation.

Why:

According to Michael Casale, chief science officer of Strivr, immersive scenarios tend to provide a much better gauge on how well workers will perform in real-life situations. And after implementing a VR training, H&R Block saw a 50% decrease in dissatisfied customers and a 9.9% decrease in customer handling times. (Harvard Business Review)

What:

Provide workers the opportunity to interact with and practice on equipment without needing to physically operate a machine. VR enables more gamified, self-directed learning experiences that can be realized at a greater distance, often at a lower cost, and customized for real-life situations.

Why:

VR training is more efficient than in-person training and more effective than on-screen programs. The tech enables better knowledge transfer from retired workers and helps newer workers get up to speed faster. (Deloitte Insights)

What:

Generative AI has the potential to add contextual awareness and human-like decision making to enterprise workflows, and could radically change how we do business. Data-rich industries can benefit from generative AI to support them to move faster. Unlimited Reality builds upon the strength of Deloitte’s AI Institute, focusing on the combination of AI with immersive technology to elevating experience throughout the end-to-end employee journey.

Why:

Generative AI can mimic the human creative process by creating novel data similar to the kind it was trained on, elevating AI from enabler to (potentially) co-passenger. In fact, Gartner estimates that more than 10% of all data will be AI-generated by as early as 2025,1 heralding a new age, the Age of With™

(Deloitte AI Institute) – source: Generative Artificial Intelligence | Deloitte US

What:

Reduce error rates for workers completing a complex multistep process or working in dangerous environments by providing real-time data and creating digital twins of workspaces for workers to get a sense of the job without risking their safety.

Why:

The National Safety Council estimates a worker is injured on the job every seven seconds. That equates to 4.6 million injuries each year, which costs companies 104 million FTE production days. (National Safety Council)

The metaverse creates a lot of opportunity for how we work, learn and socialise, among other things. However, a more immersive digital society also raises a range of risks.

Our Unlimited Reality Trust and Resilience team helps companies make their use of the metaverse more secure, by better managing the risks that surround metaverse infrastructure and devices and providing trustworthy cross-reality. Our Internet Regulation team focuses on the laws and regulation which govern the metaverse and how to effect compliance and manage a Trust and Safety function.

It’s tempting to jump right into solutions. We step back and first build a rich understanding of the metaverse, related Web 3.0 technologies, and the evolution through immersive experiences.

With Deloitte’s Unlimited Reality, we work with you to imagine what the future vision might be for your organisation addressing today’s problems with innovative solutions.

Bravely call out the real barriers to progress, create ownership, and get your team aligned on the precise actions required to build your strategy.