Perspective
12 Mar 2020
5 minute read
COVID-19: People, technology and the path to organisational resilience
Insights for technology leaders facing COVID-19
This latest piece examines the responsibility that IT leaders have to not only lead their function through the current pandemic, but also to support the entire enterprise, especially since technology has become increasingly woven into the fabric of business.
An organisation’s business resiliency depends on its technologies and systems, and technology leaders should assume the role of a crisis leader. To respond to the challenge ahead, technology leaders need to devise and execute their strategies across three major dimensions: plans, people and practices. Each is essential for keeping people safe and productive, and for creating a resilient organisation.
Topics covered in this article:
- Plans: Developing a response strategy. It is essential that IT organisations put strategy and plans in place to ensure operational resilience.
- People: Ensuring health, well-being and productivity. The health and safety of your people is the top priority.
- Practices: Preserving continuity of business operations. Tech leaders must seek out and support key areas in the business that are likely to be impacted.
- The Long-term impact: Becoming a resilient leader while reimagining the future of work.
This piece produced originally by Deloitte Canada.
Mark Lillie
Deloitte - United Kingdom
Mark is the Global Technology Strategy & Transformation Leader and leads Deloitte’s Energy & Resources Consulting business in EMEA. With over 25 years of Consulting experience, Mark has led numerous business and digital transformation programs, most notably in the energy and utilities sectors. As a UK Consulting Technology Partner, he leads the CIO Program and Technology Research & Insights which includes The Annual CIO Survey, Tech Trends, CIO Transition Labs, and The Next Gen CIO Program. Outside of Deloitte, Mark is passionate about sport, with extensive involvement in the London 2012 Olympics and sports coaching. He has served as the Chairman of the Board of SportsAid, a charity he was a Trustee of from 2006 to 2019.
Khalid Kark
Deloitte - United States
Khalid is a director with Deloitte LLP where he leads the development of research and insights for the CIO Program. Khalid has served as a trusted advisor to large, multinational clients, and has decades of experience helping technology leaders anticipate and plan for the impacts of new technology. Previously, Khalid led the CIO Research practice at Forrester Research. His research has been widely featured in media outlets such as MSNBC, The Boston Globe, and CIO magazine.
Jim Kilpatrick
Deloitte - Canada
Jim has led several global supply chain transformation programs, delivering significant impact through supply chain optimization and leveraging advanced supply chain systems and technologies. His expertise includes supply chain strategy, supply chain planning, distribution & logistics, strategic sourcing & procurement, and manufacturing operations. Jim has a Bachelor of Applied Science from the University of Waterloo and an MBA from the University of Toronto. He is a Professional Engineer and 6-Sigma Master Black Belt.
