Customer Service Excellence 2024 Survey
Be part of shaping the future for customer service!
We invite you to participate in a survey that aims to explore the current customer service in the market, including the role of artificial intelligence (AI) in these processes. Your experiences and opinions are invaluable to us, so we ask you to take a few minutes to fill out the survey. This will help us better understand how new technologies, including AI, are impacting the quality and efficiency of customer service.
Why Participate?
- Shape the Future of Customer Service: Your responses will help develop better practices that incorporate AI into customer service.
- Early Access to the Report: As a participant, you’ll be the first to receive our detailed report, featuring analyses, insights, and recommendations on integrating new technologies in customer service processes.
- Expand Your Knowledge: Learn about the latest trends in customer service and gain insights into the current market landscape.
- Networking and Experience Sharing: The Customer Service Excellence report can serve as a starting point for discussions and exchanging experiences with other professionals in the industry.
Complete the survey
Our goal is to understand how new technologies, including AI, are influencing customer service, and what benefits and challenges come with their implementation. We want to learn how companies are using AI to improve service quality and understand customer experiences with AI-powered systems. The survey will help us identify best practices and pinpoint areas that need further optimization.
- Aleksander Pruziński, Digital Customer Offering Leader | Market Offering Leader Service Excellence
The Customer service excellence report has been really successful to support our clients to elevate their customer service business to the next level. Through data-driven insights, companies responding to this survey can better understand key changes to be made for their customer service in order to meet customer demands while operating with cost efficiency, sales and employee experience – all in balance.
- Nathalie Ramsbjer, Nordic Service Excellence Leader | Sales & Service Offering Leader Sweden
The Role of AI Tools in Customer Service
The survey will also analyze various AI tools, such as chatbots, recommendation systems, predictive analytics, and other technologies that support customer service teams. This will enable us to provide insights into the effectiveness of these tools and their impact on customer satisfaction and process efficiency.
Report Based on the Survey
Based on the survey results, a comprehensive report will be published and made available for download. The publication will include not only analyses and insights but also expert opinions from the industry and a review of key findings from previous Customer Service Excellence report editions. This will allow us to showcase how the customer service landscape has evolved over time.
Would you like to receive a personal presentation of the results and challenges related to customer service based on the Customer Service Excellence report or discuss trends and best practices with us?
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See previous editions of the study
