Change Management

The typical challenges that we see organisations face are part of three categories, and are often interlinked: Digital Enablement, Organisational and Cultural Change. Our consultants work side by side with client teams to tackle different innovation initiatives and make them work well together, whether that means transitioning to a new HR platform or a switch in the organisational structure (or both at the same time). In some situations, there is also a need for a highly data-driven approach. Our ChangeScout solution deploys on-site experts to understand the organisation-specific change management challenges and integrate them fully, driving transformation and tracking people readiness through integrated dashboards.

Despite accelerating digital investments to future-proof their organisations, companies find that the competitive advantage remains elusive. Introducing new technology does not automatically lead to user adoption and new ways of working. Transforming toward a digital enterprise requires a holistic approach; building new capabilities and a shift in the company’s culture and mindset. At their core, digital transformations are about unlocking human potential, and therefore our change management approach focuses on what the change ultimately is about: changing human behaviour. Our change consultants know how to apply behavioural change during a digital transformation to support a successful implementation, and help the business realize the full value after go-live.

For holistic transformations, the first step is often redesigning the organisation itself. This can either mean changing the top structure, aiming for a greater global versus local balance, striving for higher agility or simply desiring to improve organisational effectiveness and efficiency. Organisations also face the need for organisational change in the event of M&A or restructuring activity. This type of change is often catalyzed by massive market shifts for which companies need to adapt, such as preparing for the future of work (hybrid working in the case of the Coronavirus pandemic) or to become a more sustainable organisation.

Any large business transformation, whether this is connected to changes in the digital landscape or organisational structure, can only be successful when the culture of the organisation enables its people to thrive and to align with the business strategy. Creating a culture for change that will unlock the company's potential will inevitably lead to realizing its full people, business and social value.

We explain culture as an ecosystem of interconnected attributes that shape the way people think, what they say and how they behave. There is no one-size-fits-all organisational culture. With expertise in change leadership, diversity, equity and inclusion, effective team collaboration (High Performing Teams) and behaviour change, our change management consultants know how to assess the organisational culture and how to guide people towards a culture that supports and drives the business strategy.