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Deloitte Netherlands shows stable growth

Talent, sustainability and digitalisation are key

Today, Deloitte publishes its integrated annual report for the fiscal year 2022/2023, in which Deloitte Netherlands achieved a revenue growth of €1,360 billion. Compared to the previous fiscal year, this is a revenue growth of 7 per cent.
Rotterdam, 22 September 2023

Today, Deloitte publishes its Integrated Annual Report for the fiscal year 2022/2023, in which Deloitte Netherlands achieved a revenue growth of €1,360 billion. Compared to the previous fiscal year, this is a revenue growth of 7 per cent.

"We look back on a year characterised by continued geopolitical uncertainty, high inflation, a declining economy and a changing world due to quickly emerging technologies. This also has an impact on our results," says Hans Honig, CEO of Deloitte Netherlands. "Over the past year, we have made progress in many of our strategic areas. And we are proud of the high, increasing appreciation of our work by our customers. We have continued to invest heavily in our talent, sustainability and digitalisation, especially in generative AI. The digital transformation continues and we, like our customers, are on the eve of the next wave of profound technological change. This is why, despite the uncertainty this year, we remain positive for the medium term."
"The 2022/2023 fiscal year marks the end of our 2019-2023 Strategy," Honig continues. We have become a more purpose-led, sustainable and inclusive organisation with highly engaged talent and a beautiful, diverse client portfolio. Within sustainability, we have big priorities like ESG reporting and assurance, but we also contribute to solving big societal challenges on themes like energy, food and health. This requires collaboration in ecosystems that we at Deloitte can promote and accelerate. The global strategy to further internationalise allows us to make optimal use of our scale and depth of competencies. It also provides new growth opportunities for the Dutch practice.
We are also proud of our track record in the field of audit quality. For the third year in a row, we have received a positive rating from our regulators on all reviews of the quality of our audits."

 

Go to our Integrated Annual Report 2022/2023

Fiscal year 2022/2023 at a glance

 

  • Composition of the Executive Board Deloitte Netherlands. As of 1 June 2023, Dagmar Enklaar has joined as Chief Operating Officer and Rob Bergmans as Chief People & Quality Officer. Dagmar Enklaar succeeded Oscar Snijders. Oscar will remain a partner at the Dutch firm and will focus on sustainable transformations for our clients. Rob Bergmans succeeded Liesbeth Mol, who has been appointed Chair of the Board of Deloitte's European organisation (NSE).

  • In the 2022/2023 fiscal year, Deloitte Netherlands achieved a revenue of €1,360 billion. Compared to the 2021/2022 fiscal year, with a revenue of €1,270 billion, this is a 7% revenue growth. We see a slight levelling off after an average revenue growth of 9.5% in the period 2015-2023. Profit is down 17% and reflects our investments in talent, training, technology, sustainability and quality, as well as the downturn and uncertainty in the economy.

  • The number of employees at Deloitte Netherlands for the fiscal year 2022/2023 is 8,180 (average). Our employee engagement rate is a stable 7.4.

  • The growth of our organisation is due to the quality and commitment of our people. Once again this year, we have invested heavily in the remuneration, development, flexibility and well-being of our employees. We have implemented several initiatives in our Diversity Equity and Inclusion (DEI) policy to become an even more inclusive and diverse company, such as policies around Rainbow Families supporting people in a gender transition process. The Reverse Mentoring Programme, in which Deloitte leaders are mentored by a colleague from a diverse background, has been continued with great success. We have also introduced and implemented psychological safety as a strategic pillar in our DEI policy.

  • The number of female partners within Deloitte has risen to 22 per cent this fiscal year. We continue to invest in order to maintain the number of female partners and to continue the upward trend (2018, 10 per cent).

  • In the past fiscal year, we achieved a customer satisfaction score of 8.5 (fiscal year 2021/2022: 8.3) and an NPS of 75 (previous fiscal year 65). This growing positive feedback from customers proves that investments in quality, talent, digitalisation and sustainability have a positive impact. There is trust in Deloitte as a partner in complex audits and transformations.

  • Sustainability.
    • We have been able to reduce our carbon emissions from housing and mobility by more than 40% in the past four years.
    • Currently, more than half of our fleet consists of fully electric vehicles, with the ultimate goal of reaching 100% by December 2025.
    • We have reduced emissions from international travel by 49% per FTE compared to FY19, in line with our FY25 target (50% per FTE)
    • As one of the first companies in the Netherlands, we have started implementing the new European Sustainability Reporting Standards including the double materiality assessment.
  • Our strategic choices to focus on the major social themes, often in collaboration with partners, have proven successful:
    • The Future of Energy initiative, where we support our customers in achieving their 'net zero' targets with a decarbonisation strategy and help society transition to renewable energy sources.
    • The Energy Transition Monitor shows an up to date state of affairs of the energy transition in the Netherlands.
    • We introduced the Deloitte Global Hydrogen Excellence Centre (H2X) to strengthen our global knowledge and initiatives around hydrogen while sharing experience and expertise with markets and customers.
    • As part of our Future of Food initiative, we have joined forces with more than 25 partners, from companies and start-ups to NGOs across the food ecosystem, to start the 'dining to net-positive' movement to make our food supply chain more sustainable.
    • Financial health. Now that a large number of households in the Netherlands are financially unhealthy or vulnerable, the urgency to take collective action is greater than ever. Together with ING, SchuldenLabNL and many other employers in the public and private sectors, we have set up the National Coalition Financial Health with the aim of halving Dutch households that are financially less healthy or vulnerable by 2030. With the Coalition, we have now reached more than 597,000 employees with 46 affiliated organisations.
  • In addition to the work we do for and with our clients, we make an impact on society through employee-led initiatives and Deloitte-wide priority programmes from our Deloitte Impact Foundation. Our employees contributed more than 39,000 hours (pro bono) to these projects in the past fiscal year. Our focus is on three themes: education and employment, sustainability and inclusive society. A small selection of the projects:
    • Mangrove Reforestation project in Curaçao. This initiative aims to restore biodiversity, protect coastal areas, improve (marine) ecosystems, increase fish stocks and maintain carbon storage.
    • Through the World Class programme, we are committed to broadening horizons and investing in the talent development of vulnerable young people in economically disadvantaged neighbourhoods in Amsterdam and Rotterdam. Take, for example, our partnership with the IT campus in Rotterdam to improve the digital skills of students and the organisation of the Homebase festival to support young people in less developed neighbourhoods in Amsterdam.