Win story in focus: A leading financial services conglomerate
About
Operating in India’s housing finance and Loan Against Property (LAP) space, a leading financial services organisation delivers technology-driven, customer-centric lending solutions while scaling digital capabilities, accelerating credit decisions, enhancing customer experience and ensuring regulatory compliance.
Problem
This conglomerate embarked on a strategic transformation to implement a Salesforce-based Loan Origination System (LOS) across multiple business lines. However, the programme had to navigate a high-pressure delivery environment:
- Accelerated phase one go-live timeline of three months versus the standard seven to eight months
- Complex business landscape with multiple products, variants and continuously evolving requirements across teams
- Time-intensive and manual SDLC processes across documentation, user stories and testing cycles
- Testing bottlenecks driven by manual QA processes that increase risk and slow down release cycles
- Sequential handoffs contributing to elevated delivery risk and increased late-cycle defects
Solution
Deloitte India redefined the delivery approach by combining its Salesforce LOS Accelerator with a GenAI-powered SDLC toolkit, embedding AI across the entire life cycle.
- AI-assisted requirement discovery and automated generation of BRDs and user stories to accelerate scope alignment, improve consistency and speed up documentation
- Deployment of Deloitte India’s pre-configured LOS Accelerator, along with focused release planning, to significantly reduce build effort and support aggressive go-live timelines
- Standardised LOS processes using proven accelerator patterns with end-to-end GenAI integration across requirements, design and testing
- Automated generation of high-coverage test cases to reduce QA cycles and accelerate testing efforts
- Strong governance framework ensuring quality and consistency despite compressed delivery timelines
- A fully functional Salesforce LOS Phase-One was delivered and deployed to production within just three months without compromising on quality, scalability or governance
Impact
Deloitte India delivered not only faster execution but also stronger outcomes across the board:
- Close to 40 percent faster time-to-market (three months vs the seven to eight months industry benchmark), enabled by faster iterations, early visibility and stronger alignment between business and IT
- Around 25 percent improvement in delivery productivity, along with reduced testing effort through AI-driven requirement and design acceleration, and automated test case generation
- Tentatively a 25 percent reduction in end-to-end loan processing TAT, enabled by workflow automation and streamlined handoffs
- Improved artefact quality, traceability and consistency, with reduced delivery risk through early validation and AI-driven standardisation
- Increased stakeholder trust in accelerated delivery models
This transformation establishes a repeatable model for future success, positioning the organisation to scale subsequent LOS phases using the same accelerator plus GenAI Software Development Lifecycle (SDLC) toolkit approach and enabling faster releases along with continuous innovation.
