Caroline is a Director in Deloitte’s Forensic and Financial Crime practice, specialising in Advisory and Operations.
Caroline's expertise lies predominantly in assisting clients across the gambling and gaming, online marketplaces, and banking sectors with their regulatory compliance and operational transformation.
Her work involves leading large-scale AML/CFT and Sanctions projects across all three lines of defence, encompassing people, process, and technology uplift in operational business units. Caroline conducts remediation and lookback work, and delivers Know Your Customer (KYC) support, including uplifting and implementing due diligence policies and procedures.
Caroline has advised a diverse portfolio of clients, including major financial institutions in Australia, Japan, and the US, as well as Ireland's largest gambling provider, a global platform company, and Ireland's Insurance Guidance Body. She is a technical Subject Matter Expert (SME) in Customer, Enhanced, and Correspondent Banking Due Diligence, with a strong background in Sanctions Screening, Risk Assessments, and Suspicious Transaction Reporting.