Office of Government Procurement Robotic Process Automation Framework
Impact report 2025
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Robotic Process Automation (RPA) is a crucial tool for digital transformation across public sector organisations. Since September 2019, Deloitte is working in partnership with the Department of Public Expenditure & Reform (DPER) and the Office of Government Procurement (OGP).
This collaboration has significantly transformed the Irish public sector, delivering efficiencies, cost savings, and improved service delivery and the technology is within reach for all public sector organisations and business areas.
In the past year, Deloitte's partnership with public sector bodies (PSBs) has reduced administrative burdens by over 32,500 working days, showcasing how automation can deliver material efficiencies and savings swiftly.
This report highlights numerous success stories of PSBs implementing intelligent automation projects, demonstrating the benefits for organisations, employees, and citizens. It also outlines opportunities to accelerate RPA capabilities across the Irish public sector.
The single partner approach has enabled PSBs to develop in-house RPA expertise, supported by Deloitte's comprehensive range of services, including license supply, technical support, consultancy, and training.
Deloitte remains committed to supporting the Irish public sector in reimagining service delivery through intelligent automation, ensuring continued success and innovation in the years ahead.
How does the OGP RPA Framework work?
The OGP RPA Framework enables PSBs to procure RPA software, training, and support, with Deloitte as the provider for software licensing, training, and consultancy services.
Deloitte's Robotic & Intelligent Automation Team collaborates with public sector bodies to reimagine essential services using RPA software, which automates high-volume, rules-based tasks intuitively and efficiently.
Under the Framework, our Deloitte Robotic & Intelligent Automation Team work alongside many public sector bodies from healthcare to local government to support them to reimagine how they deliver some of their essential services using RPA software.
This impact report provides an overview of some of tangible results achieved through our collaboration with public sector partners. It highlights not only cost efficiencies and time savings but also how automation is unlocking new organisational capacity and capabilities.
Louise McEntee
Partner, Deloitte Ireland
Government & Public Services Leader
Benefits delivered to date through RPA Framework projects
hours admin burden reduced / avoided (147,910+ working days)
transactions processed / repetitive tasks removed from civil and public servant workload
civil & public servants attended Deloitte RPA Awareness Events
Training hours delivered to staff from 46 different organisations
What’s next?
The future of RPA isn’t just about doing things faster—it’s about doing them smarter. We’re entering an era of self-optimising enterprises, where bots don’t just execute tasks—they learn from them, adapt, and collaborate with humans in meaningful ways.
Here are some of the new capabilities we are seeing and expect to see more of in the future:
- Integration with AI to expand the automation possibilities
- Enhancements of User Experience for both building and using bots
- Monitoring with purpose, understanding bot performance
- Utilisation of Agentic Automation – bots that can do cognitive work
The Office of Government Procurement RPA Framework is there to support you
The OGP Framework for the provision of RPA services, training, and support makes it very easy to get started on your automation journey. To learn more about RPA and other automation technologies, or to discuss how to get started with RPA, contact the Deloitte or Department of Public Expenditure & Reform teams.
