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Agentic AI Blueprint for Telcos

Unlock the future of telco operations with Agentic AI Blueprint for Telcos―your strategic guide to leverage the power of agentic AI and reshape networks, enhance customer engagement, and achieve unmatched operational efficiency.

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Agentic AI creates US$150 billion¹in value by reimagining and transforming how telcos operate

With the rapidly evolving telecom landscape, agentic AI presents a groundbreaking opportunity, offering a transformative platform to reimagine and revolutionize how telecom companies operate. Deloitte is at the forefront of this transformation, providing unparalleled insights and tools to help organizations accelerate and industrialize the application of agentic AI.

By helping companies focus agentic AI investments on capabilities and use cases that deliver the greatest return from automation, Deloitte’s agentic Blueprint for Telcos can help accelerate the impact of this transformation on the bottom line. The solution leverages advanced AI to provide the insights and tools needed to define a clear agentic strategy, design a visionary future state, and deliver value at scale.

¹Source: Deloitte

Capability engine

Rapidly assess current capabilities to pinpoint where agentic AI can unlock efficiency, innovation, and growth.

Impact analyzer

Quantify automation potential and prioritize high-impact use cases that deliver measurable business value.

Workflow designer

Generate custom blueprints for AI-driven workflows aligned to your platforms, systems, and strategic goals.

Agent builder

Apply a well-defined method enabled by frameworks, tools, and ready-to-deploy agents to scale with confidence.

Hoopie―Agentic AI in action

Discover a real-world application of agentic AI in this demo, featuring one of Deloitte’s ready-to-deploy agents―Hoopie―as it responds to an incident detected within a client’s network.

As a network operations agent, Hoopie handles the complexities of systems, procedures and data to support human analysts in their daily tasks, seamlessly integrating with the organization’s technology landscape.

“Agentic AI is not just about technology—it’s about creating a strategic advantage, and telcos that act boldly will be the ones leading the charge. Our Agentic AI Blueprint helps telco leaders better understand the path to creating value with investments in agentic AI and bolsters confidence to act fast and scale smart in order to achieve tremendous business value.”
–Jody McDermott, Global Telecom Leader, Deloitte Canada

“Agentic AI presents a $US150 billion opportunity for the telecom industry—and the race to capture that value has already begun. To move beyond pilots and drive real modernization, telcos need a clear, scalable path to embed AI across their operations. Deloitte’s Agentic AI Blueprint gives organizations the tools to build and scale agentic AI solutions quickly, efficiently, and without disruption.”
–Baris Sarer, Principal, Global AI Leader for TMT, Deloitte US

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