GBS can encompass both shared services and outsourcing, and is intended to create alignment among enabling functions—like human resources (HR), information technology (IT), and finance—by serving as a single enterprise organization. Through Deloitte’s “Engage, Act, Perform” framework, these GBS organizations can serve as digital vanguards in their enterprise, delivering value through a growth mindset and a focus on business impact.
Although the transition to GBS may be intimidating, the potential to improve service agility, quality, and speed is clear. With GBS on Now, Deloitte helps businesses at every step of the journey—with speed, scale, and insight.
Offer a one-stop shop for GBS services—so employees can use one portal for all their service or information requests.
Drive the flow of work across silos by enabling self-service and automating many repetitive tasks.