Every service, person, and agent.

Emma is a partner in Consulting Services with Deloitte UK, driving the financial services ServiceNow business forward. For 25 years, she's been a leader in service-oriented strategy, transformation, and implementation, successfully navigating major transformations, mergers, and divestitures. As head of the UK's Global Business Services (GBS) on ServiceNow capability, Emma is a sought-after thought leader, regularly sharing her insights at industry conferences and collaborating with ServiceNow.

As the GBS Americas leader, Saurabh plays a pivotal role in helping drive Deloitte's service delivery capabilities on the ServiceNow platform. His strategic vision and passion for leveraging technology to help create value enables him to guide organizations through digital transformations and help achieve their business objectives. Saurabh's experience in leading large-scale implementations and managing complex projects combined with his knowledge of both the ServiceNow platform and client matters position him as a trusted advisor to clients seeking to optimize their ServiceNow investments. Saurabh is passionate about leveraging ServiceNow as a transformative platform to help organizations achieve operational excellence, streamline workflows, and enhance overall business performance. He understands the unique needs and complexities faced by businesses globally and works closely with clients to help tailor ServiceNow solutions to their specific requirements. In addition to his professional accomplishments, Saurabh actively contributes to the industry through speaking engagements, thought leadership articles, and participation in conferences and forums. He believes in sharing knowledge and insights to help organizations stay ahead in a rapidly evolving digital landscape. Saurabh embodies the qualities of a visionary leader and trusted collaborator, combining his specialist knowledge in GBS and ServiceNow with a passion for innovation and client success. With his guidance, organizations can unlock the full potential of ServiceNow and embark on transformative journeys that can help drive sustainable growth and competitive advantage.

Kurt leads the Enterprise Service Management (ESM) practice for Deloitte Consulting in Germany, specializing in designing, developing, and executing digital service transformation programs across internal support functions and for Global Business Services (GBS). Kurt often speaks at shared services conferences as a thought leader for applying customer-centric thinking, service-orientated logic, and digital platforms such as ServiceNow to transform GBSs into modern, digital-first services businesses, based on a unified approach to ESM. With a background in strategy and large-scale business transformations, Kurt approaches these transformations a profoundly comprehensive manner.

Roy is the Global GBS on Now Product Owner leading the development roadmap and coordinating our global footprint with ServiceNow enabled GBS transformations. With over 15 years of technology consultancy experience he has helped numerous clients in different industries getting more value out of their IT investments. Next to his GBS role Roy is specialized in Strategic Portfolio Management implementations and advisory. The successful implementation of this capability has helped organizations make better-informed decisions and facilitated cost reduction by rationalizing the application landscape.

Katie is passionate about driving change and embracing innovation in the Public Sector and Higher Education. She is at the forefront of shaping and executing strategic transformation programs that leverage data, digital innovation, and artificial intelligence. Her specialist knowledge lies in harnessing the power of cutting-edge technologies, such as ServiceNow, and marrying them with deep business insights. Through this fusion, she helps enable organisations to uplift productivity and enhance staff and customer experience, fostering growth and sustainable success. Katie works alongside with the Global ServiceNow Alliance team, shaping the perspective on the strategic imperative of enterprise service management (ESM) for organisations from back office through to customer interactions, as well as providing significant input into GPS strategy and propositions. Katie has led numerous clients to shape their transformation agenda with ESM at the core, and led significant large scale, multi-function ESM delivery programs through to benefit realization .

Sander Treur is Partner at Deloitte Consulting in the Technology Strategy & Transformation offering supporting Deloitte’s global ServiceNow future out of the Netherlands. For the previous 21 years he was engaged as an entrepreneur at Odysseus, a boutique for Strategic Portfolio Management Technology implementations. Since 2015, he has focused on the ServiceNow Technology platform as part of the digital transformation agenda of his customers.