Pre-pandemic skepticism of remote work has been dispelled as most organizations have seen very real advantages to flexible working, including increased productivity, reduced operating costs and improved profitability. But, given that most organizations and their employees will continue to benefit from in-person collaboration, leaders will need to shift their mindset of the workplace from either physical or digital to “phy-gital”—combining the best of both physical proximity and digital efficiency. Ultimately, the goal must be to redefine the work environment so that it enables workers to deliver their best work while having flexibility to adapt to change and thrive.
Not everyone on a team needs to be digitally competent for the team itself to be digitally competent.
Rather, digital competence is an emergent property of the team, arising from the attitudes to digital technology among team members.