A Workday first
PnP became the first retailer in South Africa to offer Workday HCM to its employees and managers. This accomplishment has positioned the company as a visionary, future-focused leader in the market.
With its new cloud-based HCM system, PnP can:
- Manage the organization in a global, core HR platform
- Meet the self-service needs of employees and managers
- Eliminate repetitive tasks and procedures
- Streamline and standardize processes via a global core HR platform
- Maintain data accuracy and quality
- Manage talent and performance
- Empower HR to become a business partner rather than doing administrative tasks for the workforce.
Insights for action
Contemplating a similar HR transformation? PnP and Deloitte leaders share some insights from their Workday HCM journey.
Remember it’s often harder than it looks.
Do a deep dive discovery session to understand the pain points and what is required.
Battle focus fatigue.
Schedule regular touchpoints to keep engagement high.
Transfer skills from the beginning.
Introduce sustainability models very early in the process so that those responsible for maintaining and enhancing the system post-go-live can learn right from the start.
Build strong relationships.
Go past “client” and “implementer” labels to listen carefully to each other.
In addition to these benefits, the Workday HCM implementation also enabled
PnP to achieve its goal of diversifying its back-office systems. Chris Shortt, Group Executive - Information and Technology (CITO), PnP, observed, “The Workday product has modernized our business. It enables us to offer services that were inconceivable with an on-premise core HR system while integrating easily with our legacy back-office systems.”
Overall, the project demonstrated that anything is possible with a lot of hard work and a strong relationship between the client and the implementer. “Deloitte went through this entire journey with us side by side,” said Clare Mulliner, Programme Manager, PnP. “They were willing to listen and to develop a plan to meet our needs.”
Due to this strong relationship, PnP is well-positioned to sustain its HCM system moving forward. The company is also well-prepared to adopt Workday’s ongoing innovations, giving it the opportunity to continuously adapt to the future of work.