“Go live” is day one. Shift from fixing system defects to reshaping work to fit the future shape of your business, driving continuous value of your technology investment.
When people think about application management services (AMS), they often only think about fixing defects in the system. While resolving defects is typically within the purview of AMS teams, it represents only a small portion of the value an AMS provider can bring. A proactive provider can help you get the most out of your investment in a cloud-based system like Workday—and they can often deliver a better level of service at a lower cost than a do-it-yourself approach.
The key to unlocking this value proposition lies in stretching beyond common misconceptions of AMS as strictly “ticket-fixers” and examining a provider’s offerings through a much broader, business-focused lens. Among other value-enhancing activities, a proactive AMS provider should be able to help you improve operational efficiency by maintaining and streamlining support, enhancing business capabilities by adopting new releases, and supporting growth by integrating mergers and acquisitions into Workday.
As converging forces change the shape of business, it’s more important than ever to have an AMS team that can help you adapt by taking advantage of the dozens of new features Workday includes with every release, along with automation and digital assets to bring efficiencies to your organization. That’s why selecting an AMS provider should be about delivering continuous innovation and minimizing disruptions to your business versus just keeping the lights on.
To ensure your technology is poised to shift and adapt at the pace of business change, Deloitte built our AMS offering for Workday on three pillars of value creation:
Many companies already have competent organizations with strong support capabilities. If you fall into this category, it raises the question: Why would you need AMS in the first place? In our experience, many clients fail to recognize that go live is day one. Very few companies—even those with highly mature support organizations—are fully benefiting from the new capabilities available in their robust Workday applications. All too often, companies limit themselves by narrowly viewing application management as a reactive service that just fixes issues as they arise. When viewed through a wider lens, our AMS team can be seen for what it really is—a way to anticipate and adapt to the new shape of business so you can stay ahead of the game.